Q & A

Check-in & out

What time is check-in and check-out?
Check-in time is between 3pm and 0am and check-out till at 11 am.
Is it possible to do early check-in?
3,000 yen per hour will be charged for early check-in from 11am. 1 night fee will be charged if you would like to check in before 11am. Early check-in is available on request due to room availabilities and conditions.
Is it possible to do late check-out?
3,000 yen per hour will be charged for late check-out between 11am and 3pm. 1 night fee will be charged if you would like to check out after 3pm.
Late check-outs are available on request due to room availabilities and conditions.
Is it possible to leave luggage before check-in and after check-out?
We keep your luggage before check-in and after check-out.

Children & pets

Is it possible to stay with children?
Yes, of course you can stay with your children.
What is the detail of children fee?
Pre-school children sleeping together with parents are free of charge.
The fee for children more than elementary school will be equal to adults.
Is it possible to stay with pets?
We are sorry not to accept staying with pet and take care of them.

Facility

Is there a restaurant in the hotel?
We do not have any restaurant. However, we are willing to inform of recommended restaurants.
Is there any vending machine for drinks and cigarettes?
We have one vending machine only for soft drinks next to the entrance.
Is there a large public bath?
No, we do not have any large public bath.
Is it possible to bring in food and drinks.
Yes, you can bring in food and drinks.
How is reception for mobile phone?
We have good reception for au, docomo and Softbank.

Guest rooms

How is internet access?
Free WIFI is available in every room.
Is there a refrigerator?
Yes, we have refrigerator in every room.
Is there a safety box in rooms?
Yes, you can use safety box or ask the front desk to keep there.
Do you have any room types with separate toilet and bathroom?
Premium Twin room and Premium Zen Twin room have separate toilet and bathroom.
Do you have any Japanese room types?
Premium Zen Twin room is mixture of Japanese and Western style with Tatami room.
Do you have non-smoking rooms?
Guest rooms between 4 and 12 floors (26 rooms) are non-smoking.
Do you have any anti-downy allergic beddings?
No, we are sorry that we do not have any anti-downy allergic beddings.
Is toilets Japanese or Western style?
All toilets in the hotel is Western style shower toilets.
What kind of room amenities do you have?
The detail is as follows,
●Hand soap (for hands and face)
●「MIKIMOTO」(Shampoo/Conditioner/Body soap)
●Bath amenities(Tooth brush, shaver, comb, shower cap, swab, cosmetic cotton, body towel)
●Basic skin care(Cleansing cream, Face-washing cream, Skin lotion, Milky lotion, All-in-one cream for men)
●Complimentary mineral water
●Coffee「Kanda Brazil original blend」, Tea/Herb tea「AHMAD TEA」
What kind of room facilities do you have?
A The detail is as follows,
●Air-conditioning
●Panasonic Hair-dryer Nano Care EH-NA99
●Face towel, Bath towel, Bath mat
●TANITA Dual Type Body Composition Meter Inner-scan Dual RD-503
●Nightwear
●Planetarium SEGA TOYS HOMESTAR Classic
●Safety box
●Refrigerator
●BALMUDA Electric Kettle
●Panasonic TV 4K VIERA EX600
●Free VOD system
●Free WIFI
●Mobile phone charger
●Facial Steamer Panasonic Steamer Nano Care EH-SA98
●Hangers
●Trouser press
●Slipper
●Shoe-box
●Shoe horn
●Cloth brush
●Deodorant spray
●Air-cleaner with a humidifying function
●Memo pad & ball point pen
What kind of rental items do you have?
The detail is as follows,
●Headphone Bang & Olufsen B&O Play series BeoPlay H6
●Okuno Karuta Shop Karuta and Hyakunin isshu(Japanese traditional card games)
●Humidifier
●Nail scissors
●Opener, wine glasses, Champagne glasses
●Plate, fork, spoon, knife
●Sewing kit
●Iron & ironing board
●Extension cord
●Infant milk pot
●Baby bath
●Diapers pot
●Thermometer
●Sanitary pad

Handicap Accessibility

How is handicap accessibility of the hotel?
It is possible to move by wheelchair in the hotel. However, we have no accessible room.
Are there any facilities available with wheelchair?
Although we have handicap accessible toilet near the front desk, you need assistance in guest rooms.
Do you have rental wheelchair?
No, we do not have any wheelchairs.

Services

What kind of services do you have?
If you need, please ask front desk and the detail is as follows,
●Laundry service
●Taxi information for sightseeing
●Aroma treatment & body massage
●Delivery service (only domestic acceptable)
●Rental car shop information
What is the detail of laundry service?
We take washing, dry-cleaning and pressing. We receive till 10am and return after 8pm.
Please write laundry slip in rooms and call front desk.
*close on Sunday and national holiday
What is the detail of taxi service?
Please call front desk for taxi and generally taxi takes 10 mins to arrive. Also it is better to be asked by 8pm 1 day before you need.
Is it possible to send luggage before check-in date?
Yes, we can keep till your arrival. And please write down your name and check-in date.
Address is as below,
2-5-13 Kanda Jimbocho Chiyoda Tokyo Japan 101-0051
SAKU REN JIMBOCHO
*We do not accept payment on arrival, package required to be frozen or refrigerated and mail-order.
Is it possible to send luggage from the hotel?
Only domestic delivery is accepted.
Is it possible to ask body massage?
Yes, we accept till 10:30pm on weekday and till 9:30pm on Sunday and national holiday.
Is it possible to ask aroma treatment?
Yes, we accept from 1pm to 4am.
Do you have mobile phone charger?
Yes, you can find multi-charger of mobile phone in your room.
Is it possible to send and receive fax?
Yes, charge will be required for fax. (depending on how many and where to send)
If you receive fax, please be advised to write your name and room number.
Do you have an ice-maker?
No, we do not have an ice-maker.

Payment

Is it possible to check out in the early morning?
It is possible to check out whenever you want because the front desk is open 24 hours.
What is the detail of cancellation policy?
The detail is as follows,
Cancel 1 day before check-in : 50% of first night fee
Cancel on the day of arrival : 100% of first night fee
No show : 100% of first night fee
*depending on plan and web-site you reserved
Is it possible to pay by credit card?
Yes, we accept VISA, Master, JCB, AMEX, Diners and Union Pay.
Is there an ATM at the hotel?
We do not have ATM. However, there are some banks and convenience stores for ATM. For the detail, please contact front staff.

Access

Do you have parking space?
No, we do not have parking space. However, there are about 10 parking places near the hotel.
For the detail, please contact front staff.
*The nearest parking : 1 min from the hotel, maximum 5 cars, 100 yen / hour from 10pm to 8am and Maximum 500 yen
How can we go to the hotel from nearest highway exit by car?
It takes 10 mins from Iidabashi IC, Tokyo Metropolitan Expressway Ikebukuro line.
From the exit, turn left at Iidabashi crossing, turn right at Suidobashi crossing, turn right at Jimbocho crossing and you can find our hotel at the left side.
How can we go to the hotel from train stations?
It takes 1 min walking from Jimbocho station A1 Exit, Metro Hanzomon line, Mita line and Shinjuku line. As for information, it takes 7 mins from Tokyo, 9 mins from Shinjuku and 17 mins from Ueno.
How can we go to the hotel from main airports?

50 mins from Haneda airport
Haneda airport ▶「Haneda airport Terminal」 Keikyu line ▶「Mita」 Metro Mita line ▶「Jimbocho」

70 mins from Narita airport
Narita airport ▶「Narita airport Terminal」 JR Narita Express ▶「Tokyo」 Metro Marunouchi line ▶「Otemachi」 Metro Hanzomon line or Mita line ▶「Jimbocho」
or
Narita airport ▶「Narita airport Terminal」Keisei line ▶「Nippori」 JR Yamanote line ▶「Sugamo」 Metro Mita line ▶「Jimbocho」

Useful information

Is it possible to get sightseeing information?
This hotel is located in “cultural town” Jimbocho. It takes 10 mins by walk to event hall and ”Sacred place of Japanese martial arts” 「Nihon Budokan」, 10 mins by walk to “Urban entertainment spot” 「Tokyo Dome City」 and half hour by train to 「Tokyo Disney resort」.
Do you have any other useful information?
A The detail of the useful information is as follows,
■Convenience store : 1 min
■Hospital : Jimbocho alimentary and internal division
■Drugstore : 1 min
■Book shops : about 180 shops near the hotel
■Supermarket : 3 mins
Reservation

Check-in date

/ / Nights Room(s)

Number of Guests

Number of Adult Guests person(s).
Child A person(s). over 6 years old     Child B person(s). under 6 years old (bed-sharing)

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